Outsourcing Services: The BPO Industry

Outsourcing services have been the frequent approach of international companies to save financial assets. Basically, outsourcing is the process in which a company transfers to a third party service provider some of the menial services that they cater. Contracting third party firms offshore, or outside the country where the business is located, is the most common method of outsourcing. The main reason is workforce from third world countries has cheap labour costs.

How is Business Process Outsourcing Useful?

The Business Process Outsourcing industry is one of the most successful types of outsourcing services. Its hype started in 2001 and has been swiftly growing in the past decade. Due to the fluctuating economy, outsourcing was seen to be the liberator of businesses facing near economic failure. Until today, companies take advantage of outsourcing services for the very same reason --- to save money.

Outsourcing involves redeploying minimal tasks that are still necessary to keep the business operating. Hence, the main site can focus its attention on core services and strategic plans to produce more profit and build an economical lead in the market. These outsourced services are usually low revenue generating activities, so companies feel the need to pay less for them.

The process of outsourcing cuts the need of companies to increase their staff. Human resource can be provided by the third party agencies offshore. If you only have a few employees, then you don’t need to expand your office territory to keep your production on going. Outsourcing is very advantageous as it requires low capital investment but renders large profits.

BPO Call Center Companies

Offshore BPO companies provide two types of service: back office and front office. Back office jobs are administrative jobs like Payroll and Human Resource. Creating straight contact with clients and handling their problems directly are examples of front office jobs.

Customer service is an example of a front office BPO task. Call center companies hire customer service representatives or popularly known as call center agents. These agents are the asset of the BPO industry. They are equipped with skills and trained to gain product knowledge. Their core competency lies in their English proficiency and technical expertise that provide customer assistance. They work beyond their normal working hours and on a shifting schedule to make the 24/7 customer support hotline possible.

With the rise of the BPO industry in the third world countries, call center companies also increased in number. Thus, it created more jobs for the people. A large, competent workforce offshore is very much available to cater the outsourcing services of business companies. Hiring them will simplify your job, save your company a great deal of money, and maximize your revenue.